Delivery Information
We offer a nationwide delivery via palletways
Tail lift - pallet truck off load provided on all deliveries
UK Mainland Delivery: All items that are in stock are usually dispatched within 2-5 working days.
Tail lift - pallet truck off load provided on all deliveries
Hi-ab and moffat deliveres are not a service we offer, if you require this service you are welcome to provide your own courier to collect
Please do not arrange for contractors to be on site until goods have arrived incase of unforseen circumstances with the delivery or changes to estimated delivery dates
The cut off for order dispatch on stock items is 10.30am
Mix orders - coarse stuff, clay plasters,hot lime mixes are made fresh to order so may have a longer lead time 7-10 Working Days lead time
Lime Green Coloured Mortars/Renders are made to order (Facorty orders) - 10-14 Working Days lead time
Multi pallet bag rates are online only
Delivery Upgrades (AM & SATURDAY DELIVERY) Delivery Upgrades
Isle Of Man Pallet Delivery Upgrade - Isle Of Man Pallet Upgrade
We do not send to Northern Ireland you are welcome to provide your own courier to collect
Pallet orders will be delivered via our carriers Palletways To mainland uk only (any other postcodes must be telephone order)–
Tail lift - pallet truck off load provided on all deliveries
Hi-ab and moffat deliveres are not a service we offer, if you require this service you are welcome to provide your own courier to collect
All damaged items must be signed for as “damaged” with the damages stated as best as possible, failure to do so makes it impossible to place a claim for reimbursement.
Please ensure that:
you have supplied us with as much information as possible about the access, location and facilities on-site - it is helpful if you have more than one contact phone number for the driver,
Somebody must be on site to recieve the delivery ,We will assume you are in any weekday for delivery 8-6 please plan accordingly,so you must specify beforehand if any days are unstuitbale
The smallest vehicle they use is a 7.5t if you require a smaller vehicle (eg transit size) you will have to provide your own courier to collect
Please note that Palletways delivery is kerbside only. For residential properties, please note that this is a tail lift offload. Palletways will not drive down private roads or tracks. While most drivers are as accommodating as possible, we can’t guarantee that they can assist with moving or pushing pallets. Please ensure that your drop-off point is level, stable and free of obstructions. If the area is considered unsuitable or unsafe for drop-off, the delivery may not be made
We have been made aware of any access restrictions, the delivery depot will assume any size vehicle can deliver unless specified (including low trees, bridges with weight limits, narrow entrances, restricted turning etc). Even if builder’s merchants, rubbish, skip lorries etc have had no problem, our curtain siders used by the pallet network may well have trouble with height especially, so give us as much information as possible ; Failed Deliveries for any reason will incur a £65 re delivery charge without exception
Requests to change the delivery date whist the pallet is assinged for delivery on that day will incur a full re delivery charge
The goods will be dropped by a tail-lift, Please note that a tail-lift requires a large, flat area of hard-standing (not gravel and not on an incline) to be able to offload and that you have organised enough space for the goods to be put proir to delivery (If you request the pallet to be left safe you must have space left for this and it has to be on your property no delivery driver will leave any pallet on the roadside or block a pavement or path with the pallet)
Pallet tracking is available via email so please incuded this in your order
Please ring with any queries beforehand
All pallets put on a tail lift service must NOT exceed 1000kgs if you request a 7.5t vehicle the limit is 650kgs
PALLET DELIVERY GUIDELINES
UK PALLET SPECIFICATION
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Parcel orders (upto 4 bags or tubs) will be delivered via parcelforce
Full Tracking provided on dispatch
In the unfortunate event of a delayed or disrupted delivery with Parcelforce, which is beyond our control after dispatch, we can assist you with acquiring the most up-to-date information on your delivery if needed.
While we take great care in preparing and packaging orders, always inspect your order upon delivery and before providing a signature. In the situation of a damaged item, please note any damage on the courier’s hand-held device or delivery paperwork, ensuring that the order is signed as damaged on receipt. In addition, please inform us via email with a photograph within 48 hours of receipt. Finally, if any items are missing from an order, please notify us within three days of your delivery.